To obtain a refund or to exchange a damaged or defective unit, the original purchaser must call The Pure Sleep Company Helpline (866-879-3777) within 37 days of when their device was shipped (30 days for the PureSleep guarantee plus 7 days to allow for shipping) to obtain a return authorization (RA) number and return instructions.
The purchaser must then return the unit per the instructions provided and it must be received by The Pure Sleep Company within 14 days or within 37 days of when their device was originally shipped, whichever is later.
For returned units, the guarantee period will be extended by two weeks to allow the user additional time to evaluate the replacement unit. The Pure Sleep Company will exchange a damaged or defective PureSleep for a new unit, subject to the other terms of the PureSleep guarantee, up to three times, after which, a full refund will be provided.
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The Pure Sleep Company stands behind its product and guarantees that you will be satisfied with your purchase or we’ll exchange it or refund the purchase price, the shipping and handling charge, and any sales tax paid. Either way, we’ll pay for the postage needed to return the unit.
IMPORTANT NOTE: please be sure to call the PureSleep Helpline at 866-879-3777 if you have any problems with your PureSleep. In many cases, our experts can help you get the PureSleep fitted correctly over the phone!
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